The terms and conditions set forth herein reflect Retro Detailing’s policy with respect to each of its customers. All customers of Retro Detailing agree to be bound by the terms and conditions set forth below. When you book online or via phone with Retro Detailing, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
Booking Terms & Conditions
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. If you would like a compartment clean, such as a glove box or console, empty it and leave it open.
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned under, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to seat covers, subwoofers, light bars and pet protectors. If you would like these things cleaned under, please have them removed prior to your appointment.
Retro Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle. Your vehicle is being serviced in a lawful and safe area with multiple cameras in and around the exterior of our property. If you feel otherwise please communicate your concerns with the owners.
All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
Retro Detailing does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
We cannot guarantee any firm times when accepting a booking. Our detailing times are an estimate only. Each vehicle is different and may require more or less time to complete.
We reserve the right to place a hold on your debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
All vehicles are cleaned at the customer’s own risk.
Retro Detailing reserves the right to refuse service to anyone, and reserves the right to refuse or deny customer demands above and beyond the booked detailing.
Retro Detailing employees will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Pricing Terms & Conditions
Retro Detailing reserves the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking.
A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
Our prices are based on detailing type, size and condition of the vehicle and will be advertised as a STARTING AT price.
Retro Detailing reserves the right to charge each vehicle according to its condition and type of vehicle.
Retro Detailing reserves the right to amend any price during the detailing should it differ from the original estimate.
Prices online do not include any local and/or state taxes that apply to services.
Retro Detailing will send you SMS text messages to confirm your service request, provide information about the progress of your job, and to conduct a customer satisfaction survey after the job is completed.
Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Retro Detailing is not responsible for any of these potential costs.
Our Service Terms & Conditions
We may ask you where you heard about Retro Detailing in order to gauge our marketing strategies.
We may conduct customer satisfaction surveys.
We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)
Cancellation Terms & Conditions
We require 24 hours notice to cancel any booking/detailing service.
Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.
Same day appointments that are cancelled will incur a charge of 25% of the service cost.
Retro Detailing reserves the right to take full payment if a booking is cancelled on the day without prior agreement.
Retro Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
Retro Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.
There are NO GUARANTEES of bringing said customer’s car back to a specific condition (i.e. “Show Room New”).
If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Retro Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the services recommended by Retro Detailing may invalidate the service guarantee.
Only services included in your order and additional services authorized by Retro Detailing are covered under our service guarantee. Any services not authorized by Retro Detailing are at customer’s own risk.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Retro Detailing.
Any claims must be filed within 48 hours of the completion of the service by emailing (firstname.lastname@example.org). Pictures of the unsatisfactory portion of the service must be emailed to email@example.com within 24 hours of the claim being made.
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
If your vehicle HAS NEVER BEEN DETAILED, or it’s been more than a few years, and the vehicle is excessively soiled, we may not be able to finish completely in the time allowed. Especially with larger vehicles, they may need more time ($) or an additional appointment. WE WILL DO EVERYTHING IN OUR POWER TO DELIVER A CLEAN VEHICLE
Additional Terms & Conditions
For payer verification purposes, Gift Certificates and/or Gift Cards have a 48 hour holding period before they can be redeemed for services.
Gift Certificates can only be used once per vehicle per service.
Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
The final price for services rendered may exceed the value of this gift certificate.
Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.
Retro Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced and any belongings contained inside of the vehicle.