You are welcome to stop by anytime we’re there, especially for us to look at your vehicle for recommendations or discuss Ceramic Coating. But since most of our services take several hours to several days, walk-in appointments don’t fit into our schedule most times.

Our online system, where you’ll make your appointments, helps us keep our schedule. It will send you a text when your appointment is confirmed and an appointment reminder 24 hours before your appointment. DO NOT SHOW UP EARLY! In August, we had 3 people show a week early and 1 showed a week late. WE WILL SEND YOU HOME AND YOU’LL HAVE TO RESCHEDULE.

​We can deep clean car interiors, steam clean fabric and carpets, paint decontamination, ceramic coatings, stain removal, odor removal, headlight restoration, interior protection, buffing/polishing, scratch removal, paint gloss restoration, complete car details, exterior trim restoration, and more.

If you need your vehicle repainted, a dent repaired, a window tinted or repaired, fabric or leather repaired, or anything mechanical, we DO NOT provide those services.

Owners Doug Jr. and Dusty Pendleton are well-trained and certified by the IDA (International Detailing Association). We are members of the BBB with an A+ rating, a member of the BG Chamber of Commerce since 2019, members of the IDA since 2019, and accredited ceramic coating specialists.

Doug has been in the automotive industry for over 25 years; he started at Thayer here in BG as a detailer!

Dusty has owned Retro Detailing for 3 years and is the only female detailer in northwest Ohio certified by the IDA!

​If it’s before/after hours, there is a key drop right next to our door (side facing Maple, white box). During hours, you can pop in to drop off your keys, say hi, or to convey concerns you have about your vehicle. We will call or text when we’re done and you can pay when we know you’re happy with the results.

We can also do after hours pick up and you can pay online. **We have cameras everywhere**

​We prefer customers to be on time (or drop off early) so we can get started right away. Interior or exterior, they’re both long processes. Once you’re a half hour late, we cancel the appointment. We may require a deposit or prepay if the customer makes another appointment. PLEASE let us know if you’ll be late by calling or texting (419) 344-3270.

Washing any type of fabric weakens it. When it comes to seatbelts, however, we feel that they’re important enough to your safety that we’d rather not take the chance. For legal reasons, we can NOT reinstall car seats! We prefer that you remove them before dropping your vehicle.

Absolutely! We use professional-grade equipment and chemicals. We are careful and well-trained, but also insured. All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.

​A professionally installed ceramic coating by our Certified Installer can cost around $1100+ (depending on the vehicle size and paint condition). We spend 10+ hours (15 hours on average) to clean, decontaminate, and perfect your car’s paint. Then we apply a Professional level 5-year or 9-year coating and let it cure. Your car will NOT require buffing, waxing, or sealant during that time, saving you thousands! It is essentially a sacrificial layer for your vehicle’s paint. Think of the value it adds to your vehicle, especially now that we’re integrated with CarFax and list it in your vehicle history!

You can schedule an in-person detail or ceramic coating consultation! Click here OR stop by anytime we’re at the shop!

A Complete Detail requires that the vehicle stay a minimum of a day, sometimes two days. Interior details most often go home the same day. Larger vehicles, and those that have never been detailed and/or are excessively dirty may need to stay into the next day, as well. A Complete with a Ceramic Coating will take at least 4 days.

• ​Remove all personal items from the inside of the vehicle
• If you’d like your center console and/or glove box clean, please leave them open and empty.
• Your trunk will only be vacuumed and must be clear of personal items
• We CAN NOT LEGALLY remove or reinstall child seats. Remove them or we can clean around them.
• Be sure to note any key trouble spots, both mechanically and cosmetically, to relay to our staff. This will help us gauge areas on which you would like us to focus, or areas that we need careful servicing.
• There may be times, if a vehicle has excessive dirt, odors, tobacco, etc, that one or more of the items listed in the package aren’t completed. This is ALWAYS because we were paying additional attention to areas that needed it most. In addition, you may be charged more. This doesn’t happen often, but on the rare occasion it does, we will let you know.
• Retro Detailing LLC will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service.
• In rare cases, even the gentlest chemicals we use to clean may strip painted lettering on the interior. We try to be as gentle as we can when cleaning but the car’s age may make it more prone to things like this.

In most cases, yes! Cigarette smoke, vomit – we’ve even removed the smell from an exploded pumpkin from one of our customers’ cars!

You can email us, call or text (419) 344-3270, or book an appointment online.

Appointments may be re-scheduled by email or by phone at least 6 hours prior to your appointment time. We send reminders to all appointments days before. Please note there will be an additional fee of $25 for re-scheduling a no-show appointment.